Incident Response

EMERGENCY INCIDENT RESPONSE

Swan Towing is recognised as Western Australia’s most established heavy vehicle towing service with a fantastic reputation for reliability and providing only the highest quality of service.

Swan Towing now offer an Emergency Incident Response Service (EIRS) which will deploy its specialist fleet of Incident response vehicles and highly trained operators to attend an Emergency incident. The EIRS team can help clean up and manage spills involving all types of loads including dangerous goods to ensure the safety of motorists, the general public and the environment.

Incident Response Plan

Our Emergency Response Plan for a transport vehicle incident consists of:

Facilitate an effective and rapid emergency response and recovery
In a transport emergency, we try to minimise the effect on people, damage to property, harm to the environment or brand.
Provide full assistance to Emergency services
Open and quick communication for internal and external parties
Provide effective spill containment and site remediation
Ensure safe product recovery and transfer
Disposal of load – Waste management

All Your Incident Response Needs

Swan Towing can provide Emergency Response for the following:

Dangerous goods spills on a public road or worksite
Truck or bus rollover
Traffic accident’s involving oil & fuel spillage
Vehicle fires
Heavy machinery load loss
Oversize or Heavy load loss
Leaking containers – IBC’s, containers, pallets

Our Emergency response unit & spill trailer is equipped with all the tools to be able to safely respond and clear any small or large spills involving dangerous goods.

The Incident response truck has a compressor and diaphragm pump on board to safely transfer products from the accident damaged vehicle to another safe transfer vehicle to remove from the area.

We can also provide a bobcat and forklift to assist with site cleanups and remediation and a lighting tower for late-night incidents. We have access to larger machinery and tippers for more extensive clean-ups.

Call now to speak to one of our operations staff for assistance.

If you are in Perth call 9274 4544 or country callers can ring on 1800 653 544.

We service all areas of Western Australia, we have offices in Perth, Port Hedland, Newman, Kalgoorlie, Bunbury, Geraldton and Albany.

Testimonials

Thank you to Swan Towing for the amazing job!!! Got our ute out of deep creek gorge – Arrived quickly, were very skilled, with amazing patience pulled the ute out of this difficult, space restricted spot. You saved our day, thank you guys!!! And when we got the bill, we were pleasantly surprised too – we were charged so little for this difficult and time consuming job!!! Thanks heaps!!!

- Pavla Campbell,

Great service, friendly staff, have always been really helpful when I’ve used them in the past for insurance jobs and private towing. Definitely professionals. Thanks swan.

- John Millar,

Thank you For Prompt Service Yesterday Clinton, Picked Up My Falcon Ute, Steve Gilmour Waste Water Management Solutions.

- Stefan Gilmore,

This is just a thank you from us for the quick pickup/delivery of our office to our premises at yesterday. Yourself, the girl on the phone and the driver should be congratulated for your professionalism and quick delivery with no fuss. The driver was excellent and showed he knew what he was doing by maneuvering the office into a tight space with precision placing it exactly where we wanted it. He was courteous and we find it a rare commodity in this day and age. Please pass this onto all concerned with our thanks Prestige Pets Retreat Canning Vale

- Greg,

I always flatbed tow with these guys. Very careful with my vintage car – and nice blokes too.

- John Mcmullan,

Thanks guys. Awesome service got our fully loaded truck and driver back home safely and efficiently on a wet miserable Friday evening. Good job. Good attitude. Good price

- Todd Jackson,

Last year I needed Swan Towing to get my 4×4 with a blown clutch from Wembley to the Hills and then the following morning from Midvale to Malaga. their service was prompt and very efficient. The young driver was thoughtful, helpfull and good natured. The truck condition also reflected the professionalism of service delivered by S T, very clean and tidy ( even my wife commented on how clean the truck was). I have no hesitation in recommending Swan Towing to anyone that requires such a service.

- Salvatore Verdiglione,

The team at Swan Towing are absolutely amazing! Roy was out within minutes of my accident…he was able to get the claim process rolling straight away and outright a fantastic bloke.
My car was taken straight to auto repairers and I was given a lift home. Would highly reccomend Swan Towing to anyone in any situation.
Cant thank them enough!

- Andy Ebbels,

When I rang Swan Towing they were polite and helpful. From the minute Michael turned up to transport our new car we knew he was the right man for the job. He took great care with our car was genuinely honoured to do the job for us. We would highly recommend him and Swan towing.

- Monica Gardner,

With two little girls needing to get home and trapped at Carousel no other option but to call for a tow. Given the mobile for Tristan he happened to be driving past at that moment. I can not rave enough about Tristan he was awesome. I definitely recommend this service and truly I am grateful for all the help. Well done

- Tracey Lake,

I could not recommend Swan Towing more highly. I was so impressed they came to my rescue basically as I got off the phone to them. Efficient and professional from start to finish. Being a mum you can not live without your car. The driver was also lovely and his truck was clean! Thank you again Swan towing, I really appreciate your service.

- Stacey Richards,

Swan towing are absolutely amazing Wade from Newman was so polite and just an awesome guy to have come rescue you. Thanks again guys

- Melissa Hansen,

After a crap day then my car crapped its self I could not believe how great the tow truck triver Daryl in Bunbury was . Absolute legend !!! Thankyou for your quick service and being a very kind man !! Highly recommend !

- Suzin Wells,

Friendly and knowledgeable staff in the office, and the tow truck operators went over and above to help us today. Thanks all

- Matt Vos,

thanks for towing my loaded truck from margaret river to rockingham… good service.good company

- Adam Ekins,

Great company, very professional and fab service.

- Kellie E, Port Hedland

Great service! Wade in Newman was an absolute legend collecting vehicle from a remote location and even helping with emergency accommodation and transport.

- Jamie Macka, Port Hedland

Incident Response

Services

EMERGENCY INCIDENT RESPONSE